Return & Refund Policy
Clear terms. No confusion. Here’s how returns, refunds, and cancellations work.
At HerbalKarts, we aim to provide a smooth and reliable shopping experience. While most orders go as expected, we understand that issues can arise. This policy explains how we handle returns, refunds, and cancellations.
Return Policy
- • Returns can be requested within 7 days of delivery.
- • Products must be unused, unopened, and in original packaging.
- • Returns must be initiated by contacting our support team within the return window.
- • Return shipping costs are the responsibility of the customer unless the issue is due to our error.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please inform us within 48 hours of delivery. Share clear images or videos so we can review the issue quickly.
- • Replacement (if available)
- • Store credit (valid for 90 days)
- • Refund (based on case review)
Refund Policy
Refunds are processed after the returned product is received and inspected.
- • Approved refunds are issued to the original payment method.
- • Processing time: 7–10 business days.
Order Cancellation
Orders can only be canceled before they are processed or shipped. Once dispatched, cancellations are not possible.
Need Help?
For any questions regarding returns, refunds, or your order, please contact our support team. We aim to respond as quickly as possible.
Last updated: 7 June 2026